000 00415nam a2200109Ia 4500
008 230817s9999 xx 000 0 und d
100 _aDouglas Hoffman, John Bateson
245 0 _aServices Marketing: Concepts, Strategies and Cases (Fourth Edition)
650 _aMarketing
856 _uhttps://new.zodml.org/sites/default/files/2023-08/epdf.pub_services-marketing-concepts-strategies-amp-cases-4.pdf
942 _cEBK
999 _c39202
_d39202